This Refund Policy explains how adjustments, corrections, and refunds are handled for case-related transactions and evidence processing within Criminal Case. Our procedures ensure fairness, transparency, and accuracy for every investigator interacting with our system.
Refunds may be issued in situations where evidence processing fees, investigative services, or case-related resources cannot be provided as originally agreed due to internal errors, unavailable materials, or procedural issues. Refunds also apply when reassessment confirms that the submitted request was eligible for correction under established forensic rules. Additionally, if an investigator withdraws a request before any processing begins, a refund may be granted depending on the status of the case.
Refunds are typically processed using the same authorization method initially used during case submission. If you confirmed the request in person, adjustments are recorded at the investigation office. If the request was authorised digitally, all corrections are returned through the same secure documentation channel. In every situation, the aim is to restore the original balance or status of the transaction using a method that ensures proper traceability.
The timeframe for issuing refunds depends on the internal verification process and the type of documentation involved. Most refunds are processed within 1–7 business days after all necessary information is reviewed and validated. Cases requiring deeper investigation, such as those involving disputed evidence or conflicting records, may take longer, but each step is documented to preserve investigative integrity.
If you require clarification about a specific refund, the status of an ongoing adjustment, or the conditions under which a refund may apply, you may submit a request through the standard inquiry form. Providing relevant case details, such as the date of submission and internal reference number, helps expedite the review process and ensures that your request is handled accurately and efficiently.